Legal
Privacy policy
This policy explains how Capital On Call, operated by Techgen LLC Pty Ltd (ACN 696 942 391), collects, uses, discloses and protects personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Last updated 28 September 2026.
Who we are
Capital On Call is operated by Techgen LLC Pty Ltd (ACN 696 942 391). In this policy, "we", "us" and "our" refer to Techgen LLC Pty Ltd. To contact us about privacy, use the enquiry form on our apply page and mention that your message is a privacy request.
What personal information do we collect?
We collect the personal information you give us when you make an enquiry or speak with us, which may include:
- Your name, phone number, email address and business details, such as your ABN or ACN.
- Information about the finance you're looking for, your business's turnover and your circumstances.
- Where relevant, details of property that may be offered as security.
- Records of our calls, emails and messages with you.
When you visit our website we may also collect technical information such as your IP address, browser type, the pages you view and how you reached the site, using cookies and similar technologies. You may deal with us without identifying yourself when you simply browse the site, but we can't help with a funding enquiry anonymously.
How do we collect it?
Mostly directly from you, through our online enquiry form and our conversations with you. With your consent, we may also receive information from lenders on our panel or from people you authorise to act for you, such as your accountant.
Why do we collect, hold and use it?
We use personal information to respond to your enquiry, understand your business's funding needs, match you with suitable lenders, keep in touch with you about your enquiry, improve our website and services, and comply with our legal obligations. If you'd prefer not to receive marketing messages from us, you can opt out at any time using the unsubscribe option in the message or by letting us know through the enquiry form.
Who do we disclose it to?
To help you obtain finance, we may disclose your information to:
- Lenders on our panel, so they can assess your enquiry or application.
- Service providers who help us run our business, such as our online form, customer relationship management, communications and website hosting providers.
- Anyone you authorise us to share it with, or where we are required or authorised by law.
Lenders may obtain credit reports and collect further information from you under their own privacy and credit reporting policies. Making an enquiry with us does not affect your credit score.
Is information sent overseas?
Some of our service providers store or process data outside Australia, for example on cloud servers located in the United States or elsewhere. Where that happens, we take reasonable steps to make sure the information is handled in a way that is consistent with the Australian Privacy Principles.
How do we protect it?
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need information for any purpose permitted under the Privacy Act, we take reasonable steps to destroy or de-identify it, unless we are required by law to keep it.
How can I access or correct my information?
You can ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us through the enquiry form on our apply page. We may need to verify your identity first, and we will respond within a reasonable time, usually within 30 days.
How do I make a complaint?
If you believe we have mishandled your personal information, please contact us through the enquiry form with the details and we will look into it and respond, usually within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).
Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to measure enquiries. You can manage cookies in your browser settings, although blocking them may affect how some features work.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page.